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Smithsburg Elementary LibGuide

Help Desk Directions

1.) Go to

2.) Click on Employee Portal

3.) From the portal, click on Quick Links.

4.) From Quick Links, click on the Samanage Help Desk.

5.) Click on "Sign in with Google."

6.) On the Help Desk page, click on the tab New Incident.

7.) Complete the form.  Put in your title, describe your problem, put in a category for the problem, and room #.

8.) After completing the form, click on the button Create New Incident.

Keychain Issues

If you are having a keychain issue with your MacBook, try the following steps:

1.) Click on "Go" on the top menu of the homescreen.

2.) Click on "Go to Folder".

3.) Type in ~/library, then click "Go".

4.) Find the "Keychains" folder.  Drag the folder to the the trash.

5.) Then restart your MacBook.

Also, one way to avoid potential keychain issues is to only change your password at school.  

Wi-Fi Issues

1.) Close all apps

2.) Disable WIFI

3.) Power OFF for at least 5 seconds

4.) Power Back on

5.) Enable WIFI and verify connection to WCPS-ACCESS

6.) From Settings - click "General/Reset/Reset Network Settings"

7.) When unit powers back on - verify WIFI connection and monitor