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Rockland Woods Elementary LibGuide: Technology Troubleshooting for Teachers

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Tech tips for teachers

Look on this page for helpful tips on how to manage your technology! Don't forget to visit the Google Classroom that was set up during distance learning for lots of advice on troubleshooting iPads, Google doc issues, log in problems, and much more!

Keychain Issues

If you are having a keychain issue with your MacBook, try the following steps:

1.) Click on "Go" on the top menu of the homescreen.

2.) Click on "Go to Folder".

3.) Type in ~/library, then click "Go".

4.) Find the "Keychains" folder.  Drag the folder to the the trash.

5.) Then restart your MacBook.

Also, one way to avoid potential keychain issues is to only change your password at school.  

Help Desk Directions

1.) Go to

2.) Click on Employee Portal

3.) From the portal, click on Quick Links.

4.) From Quick Links, click on the Samanage Help Desk.

5.) The Help Desk page may direct you to sign in with Google, if you are not already signed into your Google account.

6.) On the Help Desk page, click on the tab New Incident.

7.) Complete the form.  Put in your title, describe your problem, put in a category for the problem, and room #.

8.) After completing the form, click on the button Create New Incident.

Wi-Fi Issues

1.) Close all apps

2.) Disable WIFI

3.) Power OFF for at least 5 seconds

4.) Power Back on

5.) Enable WIFI and verify connection to WCPS-ACCESS

6.) From Settings - click "General/Reset/Reset Network Settings"

7.) When unit powers back on - verify WIFI connection and monitor