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Ruth Ann Monroe Primary LibGuide: Technology Troubleshooting

Keychain Issues

If you are having a keychain issue with your MacBook, try the following steps:

1.) Click on "Go" on the top menu of the homescreen.

2.) Click on "Go to Folder".

3.) Type in ~/library, then click "Go".

4.) Find the "Keychains" folder.  Drag the folder to the the trash.

5.) Then restart your MacBook.

Also, one way to avoid potential keychain issues is to only change your password at school.  Do not change your password at home.

Help Desk Directions

1.) Go to self service on your MAC

2.) Click on the Samanage Work Order App

3.) Make sure you sign in with Google, if you are not already signed into your Google account.  

4.) Click on New Incident on top

5.) Complete the form.  Put in your title, describe your problem, put in a category for the problem, and room #.

6.) After completing the form, click on the button Create New Incident.

Wi-Fi Issues

1.) Close all apps

2.) Disable WIFI

3.) Power OFF for at least 5 seconds

4.) Power Back on

5.) Enable WIFI and verify connection to WCPS-ACCESS

6.) From Settings - click General/Reset/Reset Network Settings

7.) When unit powers back on - verify WIFI connection and monitor