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Williamsport Elementary LibGuide: Staff Resources

Resources for Wildcat Readers and Families

Samanage WCPS Help Desk

SAMANAGE WCPS HELP DESK - Did you know you can put in a work order on your own?  Just access the help desk and follow the prompt.

Things to know...

  • Login with Google.
  • Click on New incident to report a problem or IOS Application Request for requesting an app. 
  • For issues with a computer, you will need the model name and serial number.

Keychain Issues

If you are having a keychain issue with your MacBook, try the following steps:

1.) Click on "Go" on the top menu of the homescreen.

2.) Click on "Go to Folder".

3.) Type in ~/library, then click "Go".

4.) Find the "Keychains" folder.  Drag the folder to the the trash.

5.) Then restart your MacBook.

Also, one way to avoid potential keychain issues is to only change your password at school.  

Wi-Fi Issues

1.) Close all apps

2.) Disable WIFI

3.) Power OFF for at least 5 seconds

4.) Power Back on

5.) Enable WIFI and verify connection to WCPS-ACCESS

6.) From Settings - click "General/Reset/Reset Network Settings"

7.) When unit powers back on - verify WIFI connection and monitor