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Fountaindale Elementary LibGuide: Technology Troubleshooting for Teachers

Keychain Issues

If you are having a keychain issue with your MacBook, try the following steps:

1.) Click on "Go" on the top menu of the homescreen.

2.) Click on "Go to Folder".

3.) Type in ~/library, then click "Go".

4.) Find the "Keychains" folder.  Drag the folder to the the trash.

5.) Then restart your MacBook.

Also, one way to avoid potential keychain issues is to only change your password at school.  

Help Desk Directions

1.) visit http://support.wcps.k12.md.us 

2.) Click on Google Login

3.) From the portal, click on Quick Links.

4.) On the Help Desk page, click on the tab New Incident.

5.) Complete the form.  Put in your title, describe your problem, put in a category for the problem, and room #.

6.) After completing the form, click on the button Create New Incident.

Tech Support

Chromebook Keyboard Shortcuts

Copy - Ctrl+C

Paste - Ctrl+V

Undo - Ctrl+Z

Rotate the Screen 90 degrees - Ctrl+Shift+Refresh

Turn off Screen Reader - Ctrl+Alt+Z