Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

Fountaindale Elementary LibGuide: Technology Troubleshooting for Teachers

Keychain Issues

If you are having a keychain issue with your MacBook, try the following steps:

1.) Click on "Go" on the top menu of the homescreen.

2.) Click on "Go to Folder".

3.) Type in ~/library, then click "Go".

4.) Find the "Keychains" folder.  Drag the folder to the the trash.

5.) Then restart your MacBook.

Also, one way to avoid potential keychain issues is to only change your password at school.  

Help Desk Directions

1.) visit http://support.wcps.k12.md.us 

2.) Click on Google Login

3.) From the portal, click on Quick Links.

4.) On the Help Desk page, click on the tab New Incident.

5.) Complete the form.  Put in your title, describe your problem, put in a category for the problem, and room #.

6.) After completing the form, click on the button Create New Incident.

Tech Support

Wi-Fi Issues

1.) Close all apps

2.) Disable WIFI

3.) Power OFF for at least 5 seconds

4.) Power Back on

5.) Enable WIFI and verify connection to WCPS-ACCESS

6.) From Settings - click "General/Reset/Reset Network Settings"

7.) When unit powers back on - verify WIFI connection and monitor