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Hickory Elementary LibGuide: Technology Troubleshooting

Keychain Issues

If you are having a keychain issue with your MacBook, try the following steps:

1.) Click on "Go" on the top menu of the homescreen.

2.) Click on "Go to Folder".

3.) Type in ~/library, then click "Go".

4.) Find the "Keychains" folder.  Drag the folder to the the trash.

5.) Then restart your MacBook.

Also, one way to avoid potential keychain issues is to only change your password at school.  

Work Order Directions

1. Go to https://support.wcps.k12.md.us/welcome.portal 

2. Sign in with Google

3. On the Help Desk page, click on the tab New Incident.

4.  Complete the form - title, describe your problem, category and subcategory, and school/room #.

5.  After completing the form, click on the button Create New Incident.

Wi-Fi Issues

1.) Close all apps

2.) Disable WIFI

3.) Power OFF for at least 5 seconds

4.) Power Back on

5.) Enable WIFI and verify connection to WCPS-ACCESS

6.) From Settings - click "General/Reset/Reset Network Settings"

7.) When unit powers back on - verify WIFI connection and monitor